Customer Service Account Manager

Bootle | Full-Time | £28,000 - Temporary ASAP start (with potential to be permanent for the right candidate)

We are currently recruiting for a proactive and customer-focused Customer Service Account Manager to join a well-established B2B business based in Bootle.

This role is ideal for someone who enjoys building strong client relationships and delivering a high level of service across a portfolio of business customers. You'll work closely with internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare.

Benefits:

• Full time 8:00am - 4:30pm or 3:30pm on a Friday (30 minute lunch break)
• Temporary - with potential to be permanent for the right candidate
• £28,000 per year
• ASAP start or negotiable for the right candidate
• 20 days holiday + bank holidays
• Staff social events/well-being initiatives
• Pension/free parking onsite
• Up to £20 per month towards gym membership
• Medicash (after qualifying period)
• Cycle to work scheme
  

Key Responsibilities:

• Managing a portfolio of B2B customer accounts
• Processing orders, arranging deliveries and handling billing queries
• Responding to customer enquiries via phone and email
• Liaising with operations and transport teams to ensure smooth service delivery
• Resolving queries and complaints efficiently and professionally
• Identifying opportunities to upsell where appropriate
• Maintaining accurate records, logs and customer data

About You:

• Minimum 2 years' experience in account management or B2B customer service
• Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Highly organised with strong time management skills
• Able to work independently and as part of a team

Please note, this position is subject to a probationary period, during which performance, attendance, and overall suitability for the role will be reviewed. Successful completion of the probationary period will be confirmed in writing.