Customer Services

  • Up to £24000.00 per annum
  • Full Time
  • St. Helens
  • Call Centre and Customer Service
  • 20/01/2025
  • Office Support
  • BBBH8799
  • Customer Services
  • Permanent
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At Adaptable Recruitment we have an Excellent Opportunity for an Experienced Customer Service Specialist to join a great company in the Rainford area.

Salary: up to £24,000 Depending on Experience
Holidays: 20 days & Bank Holidays
Location: Rainford - Fully office based
Working Hours: 35 hours

Main Responsibilities to include:

  • Manage and maintain an assigned portfolio of customer accounts
  • Ensure timely collection of outstanding debts while maintaining strong customer relationships
  • Monitor and manage payment terms and credit limits
  • Liaise with customers to resolve any queries or disputes related to their accounts
  • Work closely with the sales team to ensure accurate billing and payment processes
  • Prepare and send out statements, reminders, and follow-up communications
  • Provide regular updates on outstanding debt status and progress to management
  • Collaborate with other departments to ensure smooth processes and customer satisfaction

Skills & Experience:

  • Previous experience in customer service, sales, or accounts is highly desirable
  • Strong communication and negotiation skills
  • Ability to manage and prioritise a diverse workload
  • A proactive, problem-solving mindset
  • High attention to detail and accuracy
  • A basic understanding of credit control principles (training will be provided if necessary)
  • Excellent organisational and time management skills
Apply for this position